Feeling stuck in CRM strategy and execution?
Gain clarity and confidence with peer driven strategies and support. Learn from other CRM professionals.
Current CRM efforts aren’t delivering results?
Learn how to optimise processes, automate smarter, and connect CRM with sales, marketing, and customer success.
Ready to move beyond basic CRM use and think strategically?
Leverage AI, customer insight and your automation to increase retention and scale faster.
Join the movement
We know that in small to medium size businesses, the CRM Team and Technical Teams that support them are often small. The community has been created so people spending their days on CRM Strategy, Operations and Platforms can come together as a community to share challenges, success and experiences.
What You Get When You Join
Learn and grow together
Clarity & Strategy
That Drives Results
Move from confusion to confidence with real-world insights and structured discussions.
A Support Network
That Gets It
Learning from real-world CRM successes (and failures).
Proven Frameworks
& Practical Guidance
Apply The MOVE Methodology to streamline workflows, strengthen customer relationships, and drive measurable impact.
Driving Collaboration
& Breaking Silos
Helping teams work together to make CRM a unifying force.
Momentum & Wins
to Move You Forward
Celebrating wins, solving problems, and pushing each other to grow.
A Future-Proof
CRM Approach
Stay ahead as CRM evolves—adapt, optimise, and make CRM work for you, not the other way around.
I have much better understanding of what actually can be done in CRM platforms.
A yearly subscription is cheaper than a one day course and I get value daily
There are so many people facing the same challenges. I don't feel alone anymore.
This will be so helpful in my role
– thank you!
I wish I had access to this 10 years ago! It would have saved me so much time.
The missing manual for CRM
If you’re a leader, manager, CRM specialist, technical support, or have a role with a connection to your customers, this book is for you.
Providing a comprehensive guide for those wanting to design effective CRM strategies, the book is unique because it provides practical guidance for Marketing and CRM teams that is often missing from technical resources.
CRM is about strategy and the process of customer relationship management, not just technology.
50-70
%
of CRM implementations
don’t meet expectations
The move Methodology
was born to change that.
